Frequently Asked Questions
Q.How do I get my donor discount online?
Once you have created an account on our website send an email to gifts@afmuseum.com and let us know you have created an account on our website, that you are a donor, and that you would like your status upgraded to donor status on the store website so you can get your discount online. We will verify your status with the folks in the donations office and once we have upgraded you we will respond to your email.
Once your account has been updated, simply log in when you get to our website and when you add any item eligible for a donor discount to your shopping cart it will have the discount shown automatically in your cart at checkout.
Q.When I call or email your website, where is your customer service based?
We don't use a remote call center. When you call or email you are speaking to someone who works in the museum for the Air Force Museum Foundation and lives locally. Most, if not all, of us are ourselves prior service or are related to someone who is prior service in a branch of the U.S. Military. We all take what we are doing and why we are doing it very seriously and are proud of what we do.
Q.I don’t see any of my questions here, who do I contact?
Usually the fastest way to have your question answered will be to send us an email at gifts@afmuseum.com and we will respond as quickly as we can.
If you would prefer to contact us with a question via telephone, the number is 937-256-6245 and if no one is available to answer your call you will be able to leave us a message in voicemail to return your call.
